Privacy Policy

1. Introduction

Agentrion Pte. Ltd. (“Agentrion”, “we”, “us”) is committed to protecting the personal data of our users in accordance with the Personal Data Protection Act 2012 (“PDPA”) of Singapore and, where applicable, the General Data Protection Regulation (“GDPR”) and Thailand’s Personal Data Protection Act (“Thailand PDPA”).

2. Data We Collect

We collect the following categories of personal data:

• Identity data: name, job title, company name
• Contact data: email address, phone number, business address
• Technical data: IP address, browser type, device information, cookies
• Usage data: pages visited, features used, interaction logs
• Transaction data: subscription details, billing information

3. Purpose of Collection

Under the PDPA, we collect, use, and disclose personal data for the following purposes:

• Providing and maintaining our AI orchestration services
• Responding to enquiries and providing customer support
• Processing transactions and managing accounts
• Sending service-related communications
• Improving our platform and developing new features
• Complying with legal and regulatory obligations in Singapore
• Preventing fraud and ensuring platform security

4. Consent

By providing your personal data through our website or services, you consent to the collection, use, and disclosure of such data as described in this policy. You may withdraw consent at any time by contacting our Data Protection Officer. Please note that withdrawal of consent may affect our ability to provide services.

5. Disclosure to Third Parties

We may disclose personal data to:

• Service providers and sub-processors (bound by contractual obligations)
• Professional advisers (legal, audit, insurance)
• Regulatory authorities where required by Singapore law
• Business partners with your explicit consent

We do not sell personal data to any third party.

6. Cross-Border Transfers

Where personal data is transferred outside Singapore, we ensure an equivalent standard of protection through contractual arrangements (including ASEAN Model Contractual Clauses and EU Standard Contractual Clauses) and transfer impact assessments, in compliance with the PDPA’s transfer limitation obligation.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required under Singapore law (including the Companies Act, Income Tax Act, and PDPA). When data is no longer needed, it is securely deleted or anonymised.

8. Data Protection & Security

We implement appropriate technical and organisational measures including encryption (AES-256 at rest, TLS 1.3 in transit), access controls, regular security audits, and SOC 2 Type II certified infrastructure. Our primary data centres are located in Singapore.

9. Your Rights Under the PDPA

You have the right to:

• Access your personal data held by us
• Request correction of inaccurate data
• Withdraw consent for data processing
• Request information on how your data has been used or disclosed in the past year
• Request data portability (where applicable under GDPR)

We will respond to access and correction requests within 30 days as required by the PDPA.

10. Cookies

We use essential cookies for platform functionality and analytics cookies to improve our services. You may manage cookie preferences through your browser settings. Detailed information is available in our Cookie Notice.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be notified via email or through our platform. Continued use of our services after changes constitutes acceptance.

12. Data Protection Officer

If you have questions or wish to exercise your rights, contact our DPO:

You may also lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore at www.pdpc.gov.sg.