Terms of Service
Last updated: July 2026
1. Introduction
These Terms of Service (“Terms”) govern your access to and use of the services provided by Agentrion Pte. Ltd. (“Agentrion”, “we”, “us”). By accessing our platform, you agree to be bound by these Terms and our Privacy Policy.
2. Service Description
Agentrion provides an AI orchestration platform that connects enterprise systems (CRM, ERP, knowledge bases) with AI model services through configurable agent workflows. Services are delivered under individual subscription agreements tailored to enterprise requirements.
3. Eligibility & Account Registration
Our services are available to business entities only. By entering into an agreement, you represent that: (a) you are authorised to bind your organisation; (b) your organisation is a legally registered entity; (c) you will provide accurate information during onboarding. Access is provisioned by Agentrion — self-registration is not available.
4. Fees & Payment
Fees are as specified in your Subscription Order Form. Unless otherwise stated, fees are quoted in United States Dollars (USD) and are exclusive of applicable taxes (including Singapore GST at the prevailing rate). Payment is due within 30 days of invoice. Late payments accrue interest at 1.5% per month or the maximum rate permitted under Singapore law.
5. Acceptable Use
You agree not to:
- Use the platform for any unlawful purpose under Singapore law or applicable jurisdiction
- Reverse-engineer, decompile, or attempt to extract source code
- Exceed agreed-upon usage limits or attempt to circumvent access controls
- Transmit malware, viruses, or harmful code
- Use the platform to process data in violation of the PDPA or other data protection laws
- Sub-license or resell access without written authorisation
6. Intellectual Property
All intellectual property in the Agentrion platform (including software, documentation, and trademarks) is and remains owned by Agentrion. You retain ownership of your data, custom configurations, and workflows created using the platform. We grant you a non-exclusive, non-transferable licence to use the platform during the subscription term.
7. Confidentiality
Both parties agree to maintain the confidentiality of proprietary information exchanged during the term of this agreement. Confidentiality obligations survive for 3 years after termination. This does not apply to information that is publicly available or independently developed.
8. Service Level Agreement
Agentrion guarantees 99.9% uptime for production environments (measured monthly, excluding scheduled maintenance). Scheduled maintenance windows will be communicated 72 hours in advance. Service credits are available as specified in your Subscription Order Form.
9. Data Protection
We process personal data in accordance with our Privacy Policy and the Singapore PDPA. Where you are a data controller, a separate Data Processing Agreement (DPA) governs our processing activities. We offer data residency within Singapore and other APAC regions.
10. Limitation of Liability
To the maximum extent permitted under Singapore law: (a) our total aggregate liability shall not exceed the fees paid by you in the 12 months preceding the claim; (b) we shall not be liable for indirect, incidental, special, consequential, or punitive damages; (c) neither party excludes liability for fraud, wilful misconduct, or death/personal injury caused by negligence.
11. Indemnification
You agree to indemnify Agentrion against claims arising from: (a) your breach of these Terms; (b) your violation of applicable laws; (c) your data or content infringing third-party rights. Agentrion will indemnify you against third-party claims that the platform infringes intellectual property rights.
12. Term & Termination
Subscription terms are as specified in your Order Form (typically 12 months). Either party may terminate for material breach with 30 days’ written notice if the breach is not cured. Upon termination, you may export your data within 30 days; thereafter it will be securely deleted.
13. Force Majeure
Neither party is liable for failure to perform due to causes beyond reasonable control, including natural disasters, pandemics, government actions, telecommunications failures, or acts of war, provided the affected party gives prompt notice.
14. Changes to Terms
We may update these Terms with at least 30 days’ prior written notice. Material changes will be communicated to your account administrator via email. Continued use after the effective date of changes constitutes acceptance.
15. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Republic of Singapore. Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the SIAC Rules. The seat of arbitration shall be Singapore. The language of arbitration shall be English.
16. General Provisions
- These Terms constitute the entire agreement between the parties
- No waiver of any term shall be deemed a further or continuing waiver
- If any provision is found unenforceable, the remaining provisions continue in effect
- Notices shall be sent to the addresses specified in the Order Form
- These Terms are subject to the Contracts (Rights of Third Parties) Act — no third party may enforce any term